Policies

SACHDEVA AUTO TRADERS Return and Refund Policy

At Sachdeva auto traders, we understand that sometimes a part may not be exactly what you needed. We want you to be satisfied with your purchase, and we strive to make the return process as fair as possible.

1. Eligibility for Returns

  • Time Frame: You have 30 days from the date your order was delivered to initiate a return.

  • Condition: The auto part must be returned in the exact original condition it was received. This means it must be unused, uninstalled, in its original packaging, and with all original tags and protective seals intact.

  • Non-Returnable Items: [List any specific items that cannot be returned, e.g., electrical components, clearance items, or custom-made parts.]

2. Refund Deductions (Fees & Costs)

Due to the administrative, inspection, and re-packaging costs associated with processing returns, and to help us maintain our low margins, the following amounts will be deducted from your total refund:

A. 15% Restocking Fee

Mandatory 15% restocking fee will be applied to the value of every returned item. This fee covers our internal costs associated with processing the returned product and preparing it for resale.

  • Example: If a part is valued at 100 ₹ we will deduct 15 ₹ as the restocking fee.

B. Shared Return Shipping Cost

The cost of shipping the item back to our warehouse will be shared equally (50/50) between [Your Company Name] and the customer.

  • We will provide a prepaid return shipping label.

  • The actual cost of this return shipping label will be deducted from your final refund amount, after being reduced by 50%.

  • Example: If the return shipping label costs 100 ₹, we will deduct 15 ₹ from your refund.

3. How to Initiate a Return

  1. Contact Us: To start a return, please contact our support team at [Your Customer Service Email] or call us at [Your Phone Number] with your Order Number and the reason for the return.

  2. Authorization: We will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and a prepaid return shipping label.

  3. Shipment: Clearly write the RMA number on the outside of the return box. Package the item securely and drop it off at the designated carrier location.

4. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days, after all applicable deductions (15% restocking fee and 50% of the return shipping cost) have been made.